CANCELLATION
To cancel your account, simply complete the cancellation form.Your cancellation request will be processed within 24 hours. Your account stays open and active until the end of your last billing period. You will NOT receive any email to confirm cancellation unless you specifically request it!
Some FAQ's about our billing policy:
- How much am I billed and how often?
When you subscribe, you are billed monthly. You will be re-billed every month until you cancel your account. You can cancel at anytime!
- How long does my account last after I cancel?
You account lasts until the end of the month that you last paid for. So, if you are billed on the 15th and you cancel on the 20th, you will still have a membership until the 15th of the next month!
- How does the billing show up on my credit card?
Your billing appears on your credit card statement as "Earlyman, Inc - (310) 202-3950". This is our local Los Angeles support telephone number. Our support e-mail address (support@digitaldesire.com) may also appear on the line.
- To dispute a billing:
Do you feel you have been charged in error? Were you billed twice in the same month? Email our wonderful support staff for help!
LOST ACCESS / FORGOTTEN PASSWORD
If you have an account with us, the following are reasons why you might not be able to get access.
- Forgotten Password
Are you sure that's your password? You can always email us to find out what it is! Make sure to include your name, full email address and the last 8 digits of the credit card you used to subscribe.
- Wrong Case
You must enter your username and password the exact same way each time. If you capitalized some letters when you signed-up, you must always capitalize them.
- Account Cancellation
You might have sent in a cancellation request some time ago and forgotten about it. You can email us your username, password, and updated billing information and we will be happy to re-open your account! If you have disputed any charge from our company, we would have permanently closed your account right away. For more information about billing procedures, consult our billing and cancellation policy.
- Fraud
We employ a program which watches out for multiple users on the same username and password. If you've found a way to trip our security program, then we've turned off your codes until you contact us.
- Declined Card
If your credit card was declined upon renewal, we closed your account. Contact us with updated card information and we'll be happy to try your card again.
VIDEO QUESTIONS
Video Download / Playing Issues
If videos do not play when clicked, try downloading them first. You can do this by right clicking on the download buttons on the video's page (on a Macintosh hold down control then left click), then select 'Save Link As', 'Save Target As', or 'Download Link Target'. If downloaded videos do not play, we recomend using the free VLC media player.
Why don't videos download when I click them?
Some users will notice that some videos when clicked will not download or play, or will take a long time to load. We recommend you look at the 'Video Download / Playing Issues' section of this FAQ if you are experiencing such problems. The change we made that caused this has resulted in an improved experience for most of our users, with an unfortunately negative impact on a small minority of our users. We ask that they use the right click method mentioned in 'Video Download / Playing Issues' as a workaround.
Windows Media Videos
In order to play our Windows Media files first make sure you save all the required software to view our Windows Media 9 files. Upgrading to the most recent Windows Media Player is also suggested.
Required operating systems:
- PC only - Windows 98 SE, Windows ME, Windows 2000 or Windows XP, Windows Vista
It is easier to view our videos if you right click on them and
hit save target as" and save them to your disk
- Mac users will need Flip4Mac Installed to watch Windows Media Videos.
If for whatever reason you still cannot view our videos and are a current member of Digital Desire, then please contact us immediately at our 24-hour Customer Support team for more assistance: support@digitaldesire.com 1 800-935-5771 ( US toll free) (310) 202-3950 (International)
***Please mention:
- You are a current member of Digital Desire
- Be prepared to verify your account
- Provide the username and password you are trying to use.
Divx Videos
Divx is a video codec that provides stellar video quality along with tightly compressed filesizes. If you are using Windows Media Player files, we advise you to compare the 2 formats for quality and size. However, in order to play Divx files on any computer, you have to download and install the Divx codec/plugin. You can get the free verstion here: www.divx.com
Contact Support if you're having trouble viewing any of the live video.
ZIPPED FILES
All our photo sections contain zips of our photo sets, however, zips are only available for the current month and one month of archives.
Site Extraction:
Although we do not prevent any software used to make it easier to download our site such as "Get it Right," we do monitor how much a user downloads and prevent them from exceeding their "Bandwidth Limits" (See Above.)
Bandwidth Limits:
We only have a cap on bandwidth for customers that will exceed approximately 700 KB/s, which translates to around a 5-megabit connection. You will find this to be very fast and on-par (if not faster) than other web destinations.
Our Terms:
Or Legal notices and terms are available by clicking here. |
